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Your (currently logged in user) time zone is populated, change it if required. Select the language in which dispatchers and technicians see the error messages. An inactive organization unit or bucket is not listed in the resource tree. Select whetner the organization unit or bucket is active or inactive. Select the organization unit or bucket under which you want to create the organization or bucket. The fields on the page change based on the option you select.Įnter the name of the organization unit or bucket the way you want it to appear in the resource tree.Įnter a unique ID for the organization unit or bucket. To add an organization unit or a bucket:Ĭlick the hamburger icon and then click Resources. However, dispatchers can assign activities to buckets manually and Routing can assign activities to buckets automatically. Organization units cannot be route owners and you cannot assign activities to them. Organization units are typically used to group resources by location. A child resource can be a field resource (a human being), a vehicle, or a tool. In the hierarchy of the resource tree, the bucket or the organization unit appears at a higher level than the child resource. A child resource is a resource that is added to a bucket or an organization unit element of the resource tree. A user is a field resource or any other user that has access to Oracle Field Service. All resources are elements of the Resource tree. You can use buckets to hold the activities that are not yet assigned to field resources.ĭifference between resource, user, and child resource: A resource can be a field resource (a human being), a dispatcher, an administrator, a vehicle, or a tool. Use organization units to sort and organize the items in the Resource tree.